Garden Policies

What Information We Collect

 

We receive, collect and store any information you enter on our website or provide us in any other way e.g. email, telephone, text message and  social media messaging services. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, and product reviews.

 

Why do we collect this information?

 

We collect this Information for the following purposes:

 

  1. To provide and operate the Long Eaton Community Garden.

 

  1. To be able to contact our Site Visitors and Users with general or personalised service-related notices and promotional messages

 

  1. To comply with any applicable laws and regulations.

 

Where Do We Keep The Information?

 

Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

 

All information recorded via hand written notes e.g. phone messages, session notes etc. are stored securely in locked filing cabinets, within locked cupboards, or offices at the centre. Access to session notes is limited to individual counsellors, who are responsible for the security of their clients notes as per individual client contracts. Please see categories below for specific information regarding information storage.

 

How We Collect and Use Your information

 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated below only.

 

This privacy notice tells you what to expect when Long Eaton Community Garden collects personal information. It applies to information we collect about:

 

  • Visitors to our website

  • Subscribers to our newsletter and email marketing campaigns

  • People who email us

  • People who donate money through our paypal account

 

 

 

Visitors to our websites

 

When someone visits www.longeatoncommunitygarden.org we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

 

 

Use of Cookies

 

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. The table below explains the cookies we use and why.

 

Privacy  Policy

Other Apps On Our Site

Within Our site we also use links to the following third party sites which also use cookies. Please click on the links to access information which is relevant to you

 

123 Formbuilder

https://www.123formbuilder.com/cookie-policy/

 

PayPal

https://www.paypal.com/uk/webapps/mpp/ua/privacy-full

 

MailChimp

https://mailchimp.com/legal/privacy/

 

 

How do I change my cookie settings?

 

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.

 

Find out how to manage cookies on popular browsers:

 

To find information relating to other browsers, visit the browser developer's website.

To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.

 

 

Subscribers to Our Newsletter and Marketing Campaigns

 

We use a third party provider, Wix shout out, to deliver our monthly e-newsletters and promotional campaigns. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our e-newsletter. For more information, please see https://www.wix.com/about/privacy

 

We also use Mailchimp, a third party to manage our marketing contact lists. If you choose to sign up to our mailing list on the website or via social media, you will be sent an email to verify your decision to sign up. There will also be an option to unsubscribe from any mailing list you are on that is held by us, on every piece of electronic communication you receive from New Dawn Counselling Centre. If there are any problems with unsubscribing, please contact us on email directly to let us know and we will make sure your details are removed. For more information please see 

 

https://mailchimp.com/legal/privacy/People who contact us via social media

 

 

People who email us

 

We use the personal data of your email address for correspondence with you regarding your enquiry about Long Eaton Community Garden. We only retain the information for the period we are in correspondence and then it is deleted as confidential waste.

We do not use the information you supply via the contact button or direct email for marketing purposes or share with third parties unless we are required to by law. 

 

We use gmail when responding to website enquiries. Gmail encrypts messages in transit , on a basic level this means that emails can’t be read by third parties in transit. You may have no idea ( I certainly didn’t before I had to write this policy) if your email provider uses TLS so please bear in mind that sending information by email can’t always be guaranteed to be secure so please consider the level of personal information you share in an email.

 

Google servers are based in the US and wix.com is based in Israel. Gmail as part of google is covered by the US privacy shield, Wix is covered by the same service (this is a level of approved security to pass information from UK to the US) so by definition your personal data of email address and IP address may go outside of the EEA. https://www.privacyshield.gov/list

 

 

People Who Donate Money through Our Paypal Account

 

If you have made payments via PayPal on our website, we do not hold your information in our records. Paypal’s GDPR policy can be found here - 

https://www.paypal.com/uk/webapps/mpp/ua/privacy-full

 

All direct payment gateways offered by Wix.com and used by my company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

 

 

How We May Communicate With You

 

We may contact you to notify you regarding your use of services at Long eaton Community Garden, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires (only if you have signed up for our Newsletter), to send updates about the garden, or as otherwise necessary to contact you to advise you about applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

 

If You Do Not Want To Be Contacted By Us Anymore

 

If you don’t want us to process your data anymore, please contact us at longeatoncg@gmail.com Or you can unsubscribe by clicking the unsubscribe button at the bottom of all our marketing emails.

 

Privacy Policy Updates and Useful Information

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

The data controller is Lesley Padley.  

Lesley Padley registered with the Information Commissioners Office ICO: ZA188127

 

Any Questions or Concerns

 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at longeatoncg@gmail.com

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